Before you contact us
You may be able to resolve the issue in a couple of minutes. Check the following:
- Make sure your iPad is connected to the internet.
- Refresh the data using the refresh button in the app.
- Make sure the device and its capabilities are available in the Home with Alice app.
- Do not send your password, OAuth token, or other confidential information.
Contact us
Choose a convenient way to reach us. Briefly describe the issue and include your device model and operating system version.